Frequently Asked Questions

NCompass Stock - The stock level on the website is based on your NCompass stock level.

NCompass Stock & Supplier Levels - The stock level on the website is based on your NCompass stock level and the stock levels sent through via Supplier Feeds (Spreadsheet or Tradeplace).

Backordering - Allows the user of the website to order products regardless of what you have in-stock.

When configured in NCompass an alternative product recommendation will appear on the product page. This will appear under the section "We found other products you might like!"

An example of alternative products can be viewed on the following product BBH3230GB, Rechargeable vacuum cleaner

When configured in NCompass an accessory product recommendation will appear on the product page. This will appear under the section "Related Products"

An example of an alternative product can be viewed on the following product Samsung QE85Q60AAUXXU

When configured in NCompass an Add-On product recommendation will appear on the basket page when the item is added to the basket. This will appear under the section "More Choices:"

An example of an Add-On product can be viewed by adding the following product to the basket Samsung QE85Q60AAUXXU

Flixmedia & Loadbee automatically delivers the engaging digital content and assets that brands develop directly to the product pages of the world’s biggest retailers. This rich content can increase conversion by up to 27.96% on retailer websites. An example of LoadBee generated rich content can be seen on the following product Neff B3ACE4HG0B 59.4cm Built In Electric Single Oven - Black with Graphite Trim under the "Benefits" tab.

The Calculus Checkout is our own checkout experience which is optimised to make completion of an online purchase as simple as possible, while maximising your ability to target addon services.

The checkout uses a few simple steps to minimise the input needed from the user at each stage, while keeping the number of steps to a minimum.

This is particular important on mobile devices.

The exact stages vary depending upon the modules activated on your site, but typically include:

• Review basket and select add-ons for products
• Confirm shipping address
• Select suitable delivery date
• Confirm billing details and pay

On the product page a new mapping feature has been added. The map will display which branches have the item in stock on-display or ready to take away. Additional functionality allows for the user to select which branch they want to reserve the item at if it is available at the branch.

An example of an Branch Stock Location can be viewed on the following product Neff B3ACE4HG0B 59.4cm Built In Electric Single Oven - Black with Graphite Trim.

Use the following postcodes to checkout

• TN0
• TN1
• TN2
• TN4
• TN5
• TN6
• TN35

Any dishwasher item has additional checkout options for installation